Terms and conditions

Terms and Conditions


General Terms & Conditions
Rate includes official tour guide for 7 hours in the Rome in one day Tour and 14 hours for the Rome in two days tour. The Mercedes Minivan and driver for the Rome in one day tourand Rome in two days tour is not included.If you’ll click on the check box “I want the luxury mercedes minivan and driver” IRT will arrange the Minivan and driver guide for 190€ extra for the first option and 300€ for the second option.
We do not have any travel agencies commission.
The Tour can be cancelled 10 days before the date. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services.
All cancellations are subject to a cancellation fee of 5% of the total chargedbecause after your confirmation IRT will purchase the tickets for the colosseum and the vatican museums in advance for our customers. The tickets are Not refoundable. 
 If you want to change the date of the tour is possible, but you’ll need new tickets. The date of the tour can be changed 3 days in advance. This is an extra cost to be add it on the cost of the tour you’ve already booked before. In order to provide the highest level of service with our Best Tour guides and guaranteed tour schedules, amendments or changes require 72-hours’ minimum notice, and are subject to ticket availability for the new date. Italy Rome Tour® will make every effort to accommodate your request whenever possible.
Transfers by taxi and lunch are not included.
The tours has to be confirmed 7 days in advance. For last minute tour 3 days in advance. To confirm the service we need a valid card number, VISA, MASTERCARD OR AMERICAN EXPRESS. You can book the tours on-line.  NOTE:your credit card details are just for us to hold the reservation. The total Payments will be charged at the of your service. To verify your credit card Italy Rome Tour will charge only 50€ as deposit. Your remaining balance can be paid on the day of your tour. You can decide between a Cash payment (Euros only) or Credit Cards payment .The amount can be paid directly to your Tour guide or driver at the end of your tour. If you prefer to pay the entire amount at the time of your booking, you will be charged the amount in Euros right away. Tours purchased with less than 72-hours’ notice, or selected tours that require special openings can only be reserved by paying in full.
Italy Rome Tour reserves the right to verify the validity of the credit cards inserted in our booking system, making a transaction of 50€ as deposit. The above-mentioned amount will be deducted from the service cost at the same time the total payment is carried out.
Payments with VISA or MASTERCARD we charge 10% of commission because of taxes. With AMEX 20% – Via PAY PAL 5%
For last minute tour ( under 3 days )contact directly our office from 7:30 AM until 7:00 PM for availability. (3:00 am usa east coast till 1:00 pm usa east cost time) Dial +39-3939901484, WhatsApp +39-3939901484
IMPORTANT: The Vatican Museums are closed on sundays, except the last of the months. On this day we do not arrange any tour of the Vatican Museums because the entrance is free and is not possible to skip the lines.
COMPLAINTSIf a Client has a complaint against the Company, the Client must first inform the company at the earliest opportunity to allow the grievance to be rectified before any public display of the matter.
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